dk Privacy Policy

1. Introduction and Applicability

Important Notice: This privacy policy applies to all services and products on the dk platform. Please read it carefully before using the site.

dk is an online entertainment platform that provides sports betting, casino games, and various other services for users in Bangladesh. When you use our website, mobile app, or any other service, you naturally share certain information with us. The purpose of this privacy policy is to inform you transparently about that information.

This policy applies fully to dk's website, Android and iOS apps, and all digital services provided through dk. Reading this policy alongside our Terms and Conditions is required, as both together define the relationship between you and us.

In this policy, "we", "our", or "dk" refers to the dk platform and its operating entity. "You" or "user" refers to any person who uses dk's services or visits the website with the intent to use them.

2. What Information We Collect

2.1 Information Provided at Registration

The information you provide when creating an account includes:

Full name and date of birth
Mobile number and email address
National ID or passport number (for verification)
bKash, Nagad, or Rocket number (for payments)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

IP address and device type
Browser information and operating system
Login time, session length, and page visits
Cookies and locale settings

2.3 Transaction Information

Information related to deposit, withdrawal, and betting activity is stored on our servers, including transaction amount, time, method, and outcome.

2.4 Communication Information

When you contact support via live chat or email, a record of that conversation is kept. This is used to improve service quality and resolve disputes.

3. Purpose of Information Use

dk does not use your information for unnecessary purposes. Collected information is used only for specific, legitimate, and necessary purposes.

Account Management

Your registration information is used to create, verify, and secure your account, and to manage logins.

Payment Processing

Financial information is used to securely process deposits and withdrawals via bKash, Nagad, or Rocket.

Fraud Prevention

Transaction and login information is analysed to detect suspicious activity and keep accounts secure.

Customer Support

When providing assistance through 24/7 live chat and email, your information is used to view your issue history and deliver faster resolutions.

Service Improvement

Anonymised usage data is used to analyse the user experience and make the dk platform simpler and more effective.

Legal Obligations

We are obligated to provide certain information to authorities in specific cases to prevent financial fraud and meet other legal requirements.

4. Information Sharing and Third Parties

dk does not and will not sell your personal information to any third party for commercial purposes. However, in certain specific situations, it may be necessary to share relevant information with trusted partners in order to deliver services.

4.1 Payment Providers

Necessary information is exchanged with mobile financial services such as bKash, Nagad, and Rocket to complete transactions. These organisations have their own privacy policies.

4.2 Technology Service Providers

Companies providing server hosting, data analytics, and security services may have access to a limited amount of information, but only within the scope of their designated services.

4.3 Legal Authorities

dk is legally required to provide specific information to the relevant authorities when ordered by a court, during a government investigation, or as required by law.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new entity. In such cases, this privacy policy will remain in effect.

5. Data Security Measures

dk uses industry-standard technology and practices to keep your information secure. Our security measures operate within a multi-layered framework.

Encryption and SSL Protection

All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. As a result, even if a third party intercepts the data, it cannot be read.

Access Control

Only authorised staff can access your personal information, and they work under strict confidentiality agreements. Access logs are reviewed regularly.

Password Protection

User passwords are never stored in plain text under any circumstances. Passwords are stored using high-grade hashing algorithms.

Security Audits

Regular security audits are conducted to identify vulnerabilities in our systems, and any issues found are resolved promptly.

Please note, however, that no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and to avoid logging in on unfamiliar devices.

6. Cookies and Tracking Technology

dk uses cookies and similar tracking technology to improve the experience of using the website and app. A cookie is a small text file stored on your device that helps recognise you on return visits.

Essential Cookies

These are necessary to maintain login sessions and for security. Without them, the platform does not function properly.

Functional Cookies

These cookies are used to remember your preferred language, theme, or other settings.

Analytical Cookies

These help us understand which pages are used most and how users navigate the platform.

Cookie Control

Cookies can be disabled from your browser settings, though doing so may limit some services.

7. Data Retention Period

dk does not keep your information indefinitely beyond what is needed. The retention period depends on the type and purpose of the information.

7.1 Active Account Information

All account information is retained while your account remains active. Transaction records are kept for a minimum of five years, as this is required for financial compliance.

7.2 Closed or Inactive Accounts

Even after an account is closed, some information may be retained for a set period due to legal obligations. After this period, the information is securely deleted or anonymised.

7.3 Marketing and Communication Information

If you wish to opt out of promotional communications from dk, the relevant information will stop being used as soon as that request is made. However, communication logs may be retained for some time for dispute resolution purposes.

8. User Rights

dk believes you should have full control over your own information. The rights listed below are yours, and dk respects them.

Right to Access

You have the right to request a complete list of what information dk holds about you.

Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via support.

Right to Deletion

You can request that information held beyond specific legal obligations be deleted. The request will be verified and action taken as quickly as possible.

Right to Object to Processing

You can object to your information being processed for certain purposes, particularly for marketing-related use.

Data Portability

You have the right to request your information in a commonly readable format (such as CSV).

Withdrawal of Consent

Where information processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, contact dk's 24/7 support channel. Our team can assist in both Bengali and English. Reading the Responsible Gaming guidelines will also give you information on various account controls.

9. Protection of Minors

All dk services are for persons aged 21 or above only. We do not knowingly collect personal information from minors.

An age verification process is in place at registration, and additional identity verification is carried out in cases of doubt. If we have reason to believe that a minor's information has been collected, the relevant account will be closed immediately and that information deleted.

10. Policy Changes and Contact

dk reserves the right to change, add to, or amend this privacy policy as needed. If there are any significant changes, registered users will be notified via their mobile number or email.

An updated policy takes effect from the date it is published on the website. Continued use of the service after a policy change will be taken as your acceptance of the updated policy.

If you have any questions about this privacy policy or any requests regarding your information, please contact the dk support team. Our About Us page has full support details.

Contact Support

For any matter related to data protection:

Via 24/7 live chat
Email: [email protected]
Support is available in both Bengali and English